February 2017

Club Traveler

Big things ahead for the Club website in 2017!

You asked, we listened. Take a look at new features planned for your Club website in the year ahead.

Last year, Hilton Grand Vacations Club launched its new website to enhance the online Member experience, and your feedback has played a major role in its evolution ever since.

Jason Bongo, director of digital content for the Club, said, “The surveys our Members have been completing throughout the year continue to offer insight into what they want the most. We’re working to deliver a number of new features to enhance our site and make their membership easier to use than ever.”

According to Bongo, more than 200,000 Club Members began using the new site by the end of 2016, and in December, more than 75 percent of all online self-service transactions were completed using the new website.

“Our biggest test was the end-of-year rush to complete a variety of transactions online,” Bongo said. “While the site performed well and three out of four Members used it over the old website, we identified a number of opportunities to enhance what our Members can do using the Club website and are confident they will be pleased with the updates we expect to roll out in the coming months.”

Planned enhancements for 2017 include:

  • Club’s top digital priority is providing a new availability and booking process that allows Members to see availability across multiple properties in a location, and across all unit types. For example, you will be able to see all five Honolulu properties and their unit types in one scrollable view, making it easier to book a vacation. This is very similar to the old “Revolution” booking engine, which many Members have been asking for.
  • An improved Member dashboard with RCI integration and the ability to directly book your Home Week
  • Online booking for select affiliate properties
  • Online requests for ClubPartner Perk certificates

We hope these features help make planning your next vacation as stress-free as possible, and that you continue to share your feedback! Have an idea on what you’d like to see next? Share your input by emailing [email protected].