December 2019

Club Traveler

2019: Year-in-Review and Highlights

As we look back over the past 12 months, it’s been a busy and exciting year for Club Members — Hilton Grand Vacations expanded its digital capabilities, launched new Member education opportunities and offered unique new adventures. Here are some of the biggest highlights from 2019. 

Booking South Florida Properties Online

Sanibel Cottages Resort is among the many South Florida properties Club Members can now book online. Photo by ©Antonio Cuellar Photography

In April, all of HGV’s properties on South Florida’s Gulf Coast became available for online booking, including such destinations as Sanibel Cottages Resort and The Charter Club of Marco Beach. Members can now skip the wait times on the phone and book directly through the Club website or the HGV mobile app. For the full list of resorts in the region, click here.

Member Education Webinars

HGV launched a series of Member education webinars that provide a wealth of information on all aspects of your membership. The 60-minute live sessions were held in April, July and October. You can find videos and handbooks of the most recent webinars on the Club website.


The new feature introduces another way to ensure your ClubPoints don’t expire. AutoSave automatically protects any remaining Points left at the end of the year and saves them into the next. In 2019, AutoSave enrollment was available during the first three months of the year and allowed Members to save their 2020 Points early at a reduced transaction fee. Mark your calendar today to enroll in AutoSave anytime from January 1 through March 31, 2020. Not only will you save time, you will save money on the reduced transaction fee too.

Digital Enhancements

The Club website and mobile app received a face-lift this year. HGV added new features for easier navigation and better functionality, resulting in an improved Member experience. New features include:

  • Revamped Member Dashboard for mobile and online.
  • Enhanced search bar for easier navigation.
  • New destinations and resort pages with added resources, including more information on things to do in the area, details on resorts and reviews of each property.

For a full list of these upgrades, check out parts one and two of our series on the latest enhancements in eClub Traveler.

A Ride on the Napa Valley Wine Train

The Napa Valley Wine train offers elegance on the go. Photo courtesy of The Napa Valley Wine Train

Members with Elite status had the opportunity to travel on the Napa Valley Wine Train with fellow Club Members for an elegant ride through California’s wine country. The six-hour itinerary included tours of the Domaine Chandon, HALL Wines and Young Inglewood wineries, along with an onboard four-course meal and a welcome glass of sparkling wine.

New Resort Openings

Members were also treated to several brand-new resorts this year.

  • Hilton Grand Vacations at The Crane: HGV’s first Caribbean property opened in beautiful Saint Philip, Barbados in April 2019. The resort places Members on a cliffside atop 40 acres of beachfront at Crane Beach and features a cliff-top pool complex, a spa, fitness facilities, and seven restaurant and bar options.
  • Ocean Enclave by Hilton Grand Vacations Club: The 27-story oceanfront resort in Myrtle Beach opened its doors in May 2019. Ocean Enclave sits right on the Grand Strand and features 330 resort- and ocean-view suites with private balconies.
  • Ocean Oak Resort by Hilton Grand Vacations Club: The oceanfront resort in Hilton Head, South Carolina completed its second development phase in April 2019. This phase included the completion of 55 two-bedroom suites, a pool and Jacuzzi, two gas barbecue grills and courtyard space.
  • Hilton Grand Vacations Chicago Downtown/Magnificent Mile: HGV’s first resort in the Windy City opened in June 2019. The resort’s location between Navy Pier and the Magnificent Mile puts Members close to hundreds of stores and restaurants, as well as attractions such as Millennium Park, Grant Park and The Chicago Theatre.

What’s Next in 2020

This year has certainly been exciting, but the fun won’t stop when 2019 ends. Next year is poised to be a great one as well.

New HGV Properties

Get ready for brand-new resort experiences with HGV in 2020. Upcoming properties include:

  • The Quin Central Park by Hilton Club: HGV will add another New York property to its portfolio when The Quin opens in the first quarter of 2020. The new resort in the heart of midtown Manhattan overlooks Central Park and places guests within walking distance to landmarks such as Carnegie Hall, Times Square and the Museum of Modern Art.
  • The Central at 5th by Hilton Club: The 34-story property on East 48th Street is a perfect spot to explore Manhattan’s biggest attractions such as Rockefeller Center, Radio City Music Hall and the Theater District. The resort is scheduled to open its doors to Club Members during the second quarter of 2020.
New Explorers for 2020

It’s official: HGV’s new Explorers have been picked! The Explorers Program lets real Club Members share vacation stories and useful tips on the Hilton Grand Vacations blog. HGV has selected 10 Club Members of varying ownership levels with different travel itineraries planned for 2020.

The chosen Members will regularly contribute posts to the official HGV blog to inspire others to travel and make the most of their vacations. Stay tuned for their posts in 2020.


*Top photo: Enjoy a luxurious beachfront stay at Hilton Grand Vacations at The Crane.

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