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Whether you are a new Member looking for an introduction to HGV’s Club program or a longtime Member eager to stay informed about new vacation experiences and benefits that come with your membership, there are countless reasons not to miss your chance to attend a Club Member Education Workshop.
Please stay tuned for 2019 workshop announcements. Questions? Email us at [email protected]. Thank you for your interest in the HGV Member Education Workshop!
How are points extended year to year?
Why do you lose points after three years?
What are Bonus Points, and how can you use them?
Why can't the Club and Bonus Points be combined?
Is there a way to get more Bonus points?
How would I know when my Bonus Points expire?
We earned Bonus Points in January when we purchased our membership. Can I extend for next year?
When points are granted in January of a given year, are they used for vacations in that year, or in the next year?
What if one is on an every other year plan? Can you borrow points to use for 2017 from 2019?
What happens if you are a few points short? Is there any way to get additional points for a single use?
I own at two separate resorts. If I deposit my time into HGV, does it all go into one pot of points?
Can you gift points or stays to non-Members?
How about exchanging Points for cruises?
Is there a set fee for turning points into RCI, or does it vary?
Is Elite status based on cumulative points? How do you get to Elite status?
How do we determine our Home Week?
Is there an advantage to owning at multiple properties?
If Home Week is auto booked, what happens if we miss it and don't cancel it?
It seems like Home Week Priority can overlap Club Season.
Can I "exchange” my home property for another?
How do I convert ClubPoints to Hilton Honors Points?
Can I convert Hilton Honors points to ClubPoints points?
Do Hilton Honors points merge for Elite status?
How can we find restaurants participating in the Hilton Honors program? When making reservations through HGV for stays at properties in the Hilton portfolio of brands do we get a better rate than booking directly with the hotel?
Are these ClubPoints only used for Hilton Grand Vacations locations, or can I plan a stay at a regular Hilton, say in Huntington Beach?
If you earn Diamond status with Hilton Honors, does that give you Elite status with HGV?
Why is there a fee to call in?
On the reservation windows, some give a termination date relative to check-in and others are relative to check-out. Is this right?
If I am short points, can I pay the balance in cash?
Can other Members use New York locations?
Does "exclusive Member rates" for Open Season Reservations mean that fewer points are required per night than what's shown in the Resorts Season Chart? If yes, what's a typical discount?
Any way to get same-day reservations for Open Season?
Do you have to be out of points in order to book open season?
Do we always have to start our stay on the designated check-in day?
When you see the Open Season rates online, does that include tax?
The chart below provides a summary of the current status of your points. Use the drop down to toggle between the different years/point types to see how they break down.
Use this link to view your HOA information and maintenance fees through the Manage Ownership section of the website.