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Help > Owner Information > Third-Party Exit Company Fraud Alert

Protect Yourself Against Fraud

Unscrupulous third parties are increasingly trying to defraud consumers, specifically timeshare owners. These third-party exit companies often say they can rent, sell or advertise your timeshare exchange benefits, or may even claim you have weeks, certificates or Points you have not used and they can help sell on your behalf.

The good news is third-party exit company schemes often follow the same patterns and use similar tactics. There are ways to protect yourself from these scams, and the first step is knowing how to identify them.

Read below for tips on how to identify fraudulent offers and common exit company scams, educational tools and resources, and how to report an incident to HGV.

Tips to Identify an Exit Company Scam
  1. If the offer is too good to be true, it probably is.
  2. Be suspicious of pre-recorded sales messages.
  3. If someone is asking for upfront fees, it’s likely a scam.
  4. They ask for personal information, especially information they should have on record.
Common Exit Company Schemes
  1. Elimination of fees, including homeowners associations fees, or contract cancellations.
  2. Offers to rent your timeshare exchange benefits.
  3. Offers to buy or sell your timeshare.
  4. Paid ownership transfers.

Click on the images below to learn how you can protect your timeshare exchange benefits, get more information about the common scam tactics, and what to do if you’ve been contacted.

Protect Yourself From Fraud
Exit Company Scams
How To Report Third Party Fraud

Educational Tools & Resources

Following is a list of educational tools and other resources for more information on the topic:

Reporting Incidents to HGV

If you think you’ve been contacted by a fraudulent third-party exit company, follow the three steps below:

  1. Contact HGV. Complete the Incident Intake Questionnaire and email it to us at Privacy.Matters@HGVC.com.
  2. Contact the Attorney General’s Office. You may also file a complaint with the Attorney General’s Office in the state where you reside. Not sure how to find your AG’s office? Click here to find a location. 
  3. Stop payment immediately. If you paid the scammer via a credit card, contact your card company and request a stop payment. Request a stop payment with your bank if you’ve paid by check.

Additional Owner Resources

Besides protecting your vacation ownership benefits against fraudulent exit company tactics, it is equally important to learn about the communications you can expect from Hilton Grand Vacations. Throughout the year, we will communicate with you about different aspects of your timeshare ownership. These communications include emails or letters regarding:

When in doubt, visit the Owner Information webpage for more details.

Remember: Always be vigilant about any unsolicited offers to sell, rent or advertise your timeshare and reach out to us immediately for any questions or concerns.