Help > Club Navigator > FAQs


What should I do if I am contacted with an offer to sell or rent my timeshare?
From time to time, Hilton Grand Vacations becomes aware of unscrupulous third parties attempting to defraud timeshare owners. To learn more about these companies and what to do, visit the Resale/Rental Service Alert page.

Why must ClubPoint deposits and Hilton Hilton Honors point conversions be requested in advance?
Points deposited into future years must be offset with points that are borrowed from the same year to maintain inventory balance from year to year. When you convert ClubPoints to Hilton Honors points, the Club requires sufficient time to “rent”  the applicable Club accommodations that you will not utilize. The rental proceeds are then paid to Hilton Honors in exchange for the allocation of Hilton Honors points.

What is the difference between using ClubPoints and Hilton Hilton Honors points when making reservations at hotels in the Hilton Worldwide portfolio of brands?
When utilizing Hilton Hilton Honors points, you may make reservations and order reward confirmations online at for stays at participating Hilton Honors hotels. You may also call Hilton Hilton Honors directly for reservations and program assistance.

If you prefer to use your ClubPoints for hotel stays, simply visit to determine your preferred hotel destination, then call Club for availability and reservations. Click here to review the Point values for Hilton Honors reservations. Reservations are subject to availability.

Remember, ClubPoints may also be converted to Hilton Hilton Honors points for use in the Hilton Honors program. Once your converted points are deposited into your Hilton Honors account, please visit for Hilton Honors point redemption values and additional travel packages.

As you make plans for a resort vacation, consider the recommendations we offer in response to frequently asked questions from Members.

How do I get started? Where can I find information about Club resorts?
We recommend that you begin by exploring the destinations available through your membership. Select the vacation preferences that are important to you, refining your search by location, resort features and vacation style. Our Club Counselor staff is also a great resource for additional resort details. If we cannot readily respond to your inquiry, we will research your question and provide a timely response.

How far in advance should I request a vacation?
The sooner the better! As a rule, holiday and summer vacations require more advance planning than other times. Home Week reservations allow you preferred access to weekly stays at your Home Resort; Club reservations are for a minimum of three nights; and Open Season cash rental reservations are for a minimum of two nights and allow Members to reserve remnant inventory at value rates. Exclusively for Owners at West 57th Street by Hilton Club, Home Resort reservations offer an additional window of advance reservation planning at this property.

Are requests for specific units or locations within a resort accepted?
The Club was created to provide its Members with maximum flexibility. Therefore, in order to provide the greatest number of Members with access to our affiliated resorts, we can only accept requests for handicapped-accessible units at the time a reservation is made. However, you are guaranteed the size of the unit that is confirmed.

Key Club Phrases

It is our pleasure to provide membership support services for more than 250,000 Club Member families worldwide. To clarify some of the most common phrases used in our ongoing Member communications, here are a few key definitions:

  • Affiliated Resort – a resort that has entered into an agreement to participate in the Club program provided it maintains our high-quality standards of amenities and service. Many of the resorts affiliated with the Club are managed by Hilton Grand Vacations Company, and all offer a superb vacation ambience.
  • Event Week – a period of seven consecutive nights, during specific peak travel times, when Club Members owning intervals during these times have guaranteed reservation privileges. To review Event Weeks at designated resorts, please refer to Planning Calendar.
  • Occupancy Levels – define the varying capacity levels of accommodations. Recommended Occupancy indicates the number of occupants most comfortably accommodated in each unit size. Maximum Occupancy indicates the maximum number of occupants allowable in each unit size.

    Maximum occupancy limits are determined by local regulations and Hilton Grand Vacations hospitality standards.