FAQs With a View

New to Hilton Grand Vacations Club, or just need a refresher on one of the many features your membership provides? Find the training you need right here with this series of informational videos designed to help you get the most out of your vacation ownership and future travels.

Whether you need tips on making reservations and managing your points to converting and stretching your Club currency, or want a big-picture view of your maintenance fees at work so you know exactly what you're paying for, we hope you will find these videos to be a helpful reference. 

Booking Home Week and Home Resort Reservations

When you prefer to vacation at the resort where you own, you can take advantage of the priority reservation windows. In this video, we’ll help you get familiar with how you can enjoy the resort where you own with Home Week and Home Resort reservations. Learn how far out you can book your reservations and what point types you can pay with.

Visit the Member Dashboard to book your Home Week or Home Resort.

Purchasing Hilton Grand Vacations Cancellation Protection

Cancellation Protection secures the return of your Points to use on another vacation in the future. So when life’s unexpected moments occur and you need to cancel your vacation before check-in, your Points will be returned with no questions asked.

Add Cancellation Protection to your next Club reservation. 

Achieving Hilton Grand Vacations Elite Status

Achieving Hilton Grand Vacations Club Elite status is quicker and easier than you might think. And once you do, the HGVC Elite status benefits start rolling in.

You achieve HGVC Elite status by increasing ownership in any Hilton Grand Vacations resort. Simple as that. Because the more you own, the more Points you have. And the more Points you have, the quicker you reach Elite status. Then you can enjoy the benefits of a dedicated team of Elite specialists, reduced online reservation fees, Gold status in the Hilton Honors program and more.

As you acquire more points, you can reach Elite Plus and Elite Premier status, giving you access to even more benefits, including free upgrades to the next available unit type (within the same suite size) at select resorts and Diamond status in the Hilton Honors program.

Visit the Elite Benefits page to learn more.

Using Your Hilton Grand Vacations Club Membership to Book Cruises

Discover how using your Hilton Grand Vacations ClubPoints to book a cruise is just as easy as booking any other Hilton Grand Vacations trip. Simply choose your travel date and then determine the Points you wish to use. You can even borrow from next year’s Points if you can’t wait to start enjoying the cool ocean breeze.

Visit the Cruise section under ClubPartner Perks to learn more.

Exploring the Hilton Grand Vacations Club Website

Discover how the Hilton Grand Vacations Club website makes vacation planning easy. Log in anytime to view the resort gallery, manage your HGVC Points and learn about your benefits. And when you book online, you will enjoy savings and convenience.

Learning About Hilton Grand Vacations Club Maintenance Fees

What is the Hilton Grand Vacations maintenance fee for? How is the fee set? The answers are simple.

The maintenance fees are a way of ensuring all aspects of your home resort meet the high level of standards one expects from the Hilton Grand Vacations brand. The fee pays for both day-to-day upkeep and long-term improvements to the property, as well as the attentive, passionate staff who takes care of the property and our Club Members.

The maintenance fee for a location is based on the actual cost to operate that specific property.

To review your maintenance fees online, visit the Ownership page to learn more.

Using your Hilton Grand Vacations Membership to Book RCI Reservations

When planning your next vacation, consider using your HGVC membership on an RCI vacation package. RCI vacation exchange is the largest timeshare network in the world, with nearly 4,500 resorts. The RCI vacation locations stretch from the Caribbean to London and around the world. But be careful—you might just want to visit all of them!

Expand your destination options. Visit the RCI page and click the RCI Exchange button to access your account with RCI, where you can browse the RCI directory and confirm your reservation.

Getting Started with the Club Website

New to the HGV Club Website? We’ll get you up and running fast. Learn all the basics here – from how to log in for the first time to understanding the features of your Club dashboard.

Create an account and log in to get started if you haven't already.

Getting Started with the HGV Mobile App

When vacation planning inspiration calls, go mobile with our free Hilton Grand Vacations mobile app.      

With our app, you’ll have access to all the same content and functionality our Club website offers through your mobile devices. Plus you’ll enjoy a better vacation experience before, during, and after your stay thanks to the app’s interactive resort concierge feature.

Tap into a better way of vacationing by visiting the App Store for iPhone® and iPad® or Google Play for Android™, then search for “Hilton Grand Vacations” and start your download.