Hilton Grand Vacations - HGV Transitions

HGV Transitions

At Hilton Grand Vacations, we understand that your vacation ownership is more than just a purchase — it’s an investment in lifelong memories and cherished experiences. HGV is committed to ensuring you have all the information, resources and support you need to make the most of your ownership.

As an Owner, you have access to numerous opportunities designed to enhance your experience. We invite you to explore these options or contact us if you have questions or are interested in learning more.

Explore how you can:

1) Maximize your vacation ownership

2) Explore your financial options

3) Consider your exit options

Maximize your vacation ownership.

Unlock the full potential of your vacation ownership and create unforgettable memories.

Understand Your Membership

Vacation ownerships can be complex, and there’s a lot to remember! We want you to fully understand your membership so you can make the most of it. Your Member website offers a wealth of resources right at your fingertips. To maximize your membership, please:

Visit our Member Support Center for information on various topics, including “How to Use Your Club Membership” under Member Consultation.
Call a Club Contact Center to speak to a Member Experience Specialist about your membership or for assistance booking your dream vacation:

Embarc/Extraordinary Escapes: 604-689-5363 (worldwide)
HGVClub: 800-494-4482 (U.S. and Canada) or 407-722-3722 (worldwide)
HGV Max: 888-494-4482 (U.S. and Canada)
The Club: 888-494-4482 (U.S. and Canada)

Chat with a Member Experience Specialist online via the “Chat With Club” feature in the lower right corner of the page.
Complete the online contact form to have a Member Experience Specialist contact you at a convenient time.

Discover Destinations For Everyone

Explore a wide range of destinations and accommodations that fit any vacation style, from beach breaks and city escapes to outdoor adventures.

Expand Your Access

Take advantage of your HGV ownership to access travel opportunities beyond our portfolio of properties. Use your week, deposit points with RCI or Destination Xchange, convert to Hilton Honors Points or explore offerings through Great Wolf Lodge or an exchange program. The world is yours to explore!

Leverage Your Points

Use HGV’s flexible, points-based system to tailor your travel experiences. Whether it’s an extended stay or a spontaneous getaway, your points give you the freedom to choose.

Stretch Your Points For More Vacations

Take advantage of discounted points stays at popular HGV properties nationwide. Be sure to check our Resort Specials page* regularly, as these discounts change frequently.

Preserve Your Points

Extend the life of your points in various ways. Get an advance on your points, roll them into a one-of-a-kind travel adventure, save them for a special occasion or gift them to loved ones. Your points, your way!

*Available only to HGVClub and The Club (with and without HGV Max).

Explore your financial options.

At HGV, we understand life circumstances change. Our team is committed to working with you to explore flexible options that align with your current situation.

Personalized Payment Plans

Our payment plans allow you to restructure any missed payments into manageable amounts spread out over a timeframe that works for you. This option will allow you to regain control of your finances while maintaining your vacation ownership.

Temporary Forbearance

If recent life events have made it difficult for you to make payments for your vacation ownership interest loan, we may be able to offer you a forbearance period. This would allow you to pause payments on your loan until you’re in a better position to resume your regular monthly payment.

Loan & Ownership Modification

In some cases, we can adjust the terms of your loan, such as extending the repayment period, which could potentially provide more breathing room in your budget. Where applicable, we can also modify your ownership to meet your lifestyle needs.

We value you as part of the HGV family and are committed to supporting you during challenging times. For more information about these options and to find a path forward, contact our Portfolio Services team at 888-875-4494 (U.S. and Canada) or +1 407-613-3149 (international) or email pfoliosvc@hgvc.com.

Consider your exit options.

We understand that sometimes life’s circumstances can change. We’re here to help you through every stage of your ownership journey, including when you’re considering an exit. For those who are eligible, HGV Transitions may offer Members and Owners an easy and respectful way to transition out of vacation ownership.

Beware of timeshare fraud scams. We recognize that timeshare fraud scams can target Owners looking to exit their vacation ownership. Rest assured, HGV Transitions provides a secure and legitimate process to help you exit responsibly.

Click the Get Started button below to read our HGV Transitions FAQs, review the qualifying criteria and inquire about your options for exiting your vacation ownership.

Get Started