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Club Program Updates

Your Club program and fees have been update for 2021. Visit our New Year’s Page for a summary of changes and additional details.

Maintenance Fees

Annual maintenance fees were due on Jan. 1, 2021. Make a payment, or if you have any questions, find some helpful information and videos here …

We’re committed to providing you with the information you need to make informed decisions around your travel and Club Membership. Please find readily available updates about your membership below, along with past communications that have been sent out for your reference.

Points Management

Your vacation dreams may be on hold, but our commitment to you isn’t. Here is what we are doing to address your concerns about your Points.

  • 2020 ClubPoints:  We have automatically saved any remaining 2020 ClubPoints into 2021 at no cost to you and these Points are now available for 2021 booking. During processing, you may have received a blank statement by email confirming this transaction. Please disregard this email–it was generated in error. All Points adjustments and refunds have been completed successfully. 

    If you already paid to save your 2020 Points into 2021, all refunds of the transaction fee paid were processed on December 11, 2021. If you have any questions regarding your account, please visit our dedicated FAQs web page for more information.

    Saving your remaining 2020 Club Points into 2021 will continue to allow you flexibility to decide when travel is right for you. As a reminder, your account must be in good standing to use your Points and to check-in at a resort
  • Previously Saved Points: We understand your available window to use Saved Points has been shortened and to address this your previously Saved points (originally from 2019 Club Points) have already been extended through 2021. If you had a reservation in 2020 using these points and it was cancelled, any 2020 Saved points returned to your account will be extended through 2021 as well.
  • Bonus Points: All Bonus Points that expired between April and December 2020 were extended June 30, 2020 through February 28, 2021 respectively. Bonus Points used for a cancelled reservation that have since expired have also been extended.

Please continue to visit the Points Dashboard to view your available Points and book your next stay.

Current Reservations and Upcoming Resort Stays

We are happy to announce, we have re-opened many properties and will continue to do so during the coming months. Visit HGV’s Travel Updates page for the most current list of properties that are open and any government mandates you need to be aware of before your stay. Please note we highly recommend all guests wear face coverings in common areas while vacationing at our properties to help prevent the spread of germs. Also, not all amenities and services are available at each property at this time. Please review the Resort Features section on each property page for a full list of available services and open/temporarily closed amenities when making your reservation.

We also continue to reach out to HGV Owners and guests, informing them of date changes to reservations at properties that continue to temporarily suspend operations. If you have an upcoming reservation at one of these properties, please check your email inbox for details.

Cancellation and Refund Policy

We understand that our Club Members may feel uncertainty about booking future travel during this time. To allow for travel flexibility and peace of mind, we are now waiving our reservation cancellation policy through February 2021 so you can cancel any time prior to check-in. Members will receive a full refund of Points and Open Season fees for any reservation cancellations made through February 28, 2021.

In addition, we are providing a refund of transaction fees for reservations that must be canceled due to a property’s extended closure. A list of the properties impacted and the dates that must be met for this refund are listed below:

  • Arrivals at the following resort for stays through January 31, 2021 and cancellations received by January 16, 2021 will be automatically refunded:
    • Hilton Grand Vacations at Craigendarroch Suites
    • Hilton Grand Vacations at Coylumbridge
    • Hilton Grand Vacations at Craigendarroch Lodges
    • Hilton Grand Vacations at Dunkeld
  • Arrivals at the following resort for stays through February 28, 2021 and cancellations received by February 28, 2021 will be automatically refunded:
    • The Quin Central Park by Hilton Club
  • Arrivals at the following resort for stays through March 2, 2021 and cancellations received by March 2, 2021 will be automatically refunded:
    • Hilton Grand Vacations Chicago Downtown/Magnificent Mile
  • Arrivals at the following resort for stays through March 31, 2021 and cancellations received by March 31, 2021 will be automatically refunded:
    • The Hilton Club – New York
    • The Residences by Hilton Club

Applicable fee refunds will be processed within 5 business days. Because each bank has a different timeframe for posting refunds, please allow 5 to 7 business days for the funds to be credited to your account.

For tips on how to cancel or modify a reservation, read our Step-by-Step Cancellation Guide. Also visit the Travel Updates page for the latest COVID-19 news from HGV. 

Third-Party Exit Fraud Alert

HGV has received reports that a company claiming to be HGV is offering Owners the ability to reschedule future reservations or extend Points by paying a fee over the phone. These are not calls from HGV and HGV is not affiliated with this company. We caution you against engaging with these callers. Complete our Incident Intake Questionnaire if you suspect you’ve been a victim of this scam. Learn more about third-party fraud and how to protect yourself HERE.

What's New With Your Club Membership in 2021
January 01, 2021
Dear Club Members,
Happy New Year from everyone at Hilton Grand Vacations! For many of us, the arrival of a new year presents ...

An Update About the Reinstatement of Hilton Honors Conversion Ratios
October 12, 2020
Dear Club Members,
With each decision we’ve made this year, we’ve kept you at the heart of everything we do ...

Stan Soroka’s latest Club Member update
August 21, 2020
Dear Club Members,
I hope my email finds you and your loved ones in good health. With each letter I’ve sent during the COVID-19 pandemic ...

Stan Soroka’s latest Club Member update
August 5, 2020
Dear Club Members,
Back in late May, I had the pleasure of attending the re-opening of Hilton Grand Vacations Club at Tuscany Village ...

A Message to Club Members from Stan Soroka
May 12, 2020
Dear Club Members,
As I write this communication, I feel optimistic about future travel: Countries and States are beginning to lift restrictions ...

Welcome From Stan Soroka
May 1, 2020
Dear Club Members,
Club Traveler magazine was created to serve as an aspirational tool for you — our Club Members ...

A Message From Chief Customer Officer Stan Soroka
April 20, 2020
Dear HGV Owners,
Our purpose at Hilton Grand Vacations is to inspire travel, and during uncertain times that role becomes complicated ...

A Message From Mark Wang, President & CEO Hilton Grand Vacations
April 10, 2020
Dear HGV Owners,
I wanted to reach out to you directly as the COVID-19 pandemic continues to impact every aspect of our daily lives. My thoughts are with you ...

New Updates About Your Club Membership
April 6, 2020
Dear Club Members,
I hope this letter finds you and your loved ones in good health. As we each face challenges relating to COVID-19, I want to reassure you that we are ...

An Update From HGV About Your Club Membership
March 30, 2020
Dear Club Members,
On behalf of the entire Hilton Grand Vacations team, I hope this email finds you in good health. We continue to monitor the impact of COVID-19 ...

COVID-19 Statement from Portfolio Services
March 30, 2020
Dear Valued Owner,
As we continue to monitor the evolving COVID-19 situation, the wellbeing of our Owners, guests and Team Members remains our highest priority ...

A New Update Regarding COVID-19 From HGV
March 23, 2020
Dear Valued Owner,
We find ourselves facing a global event that is evolving daily. And as we adjust our business operations in light of the COVID-19 ...

A Special Update Regarding COVID-19
March 13, 2020
To Our Valued Owners,
Like us, you have most likely been following news of the COVID-19 (novel coronavirus) outbreak. As you consider booking future travel or making ...