Browser Alert: We are working to resolve an issue with Microsoft Edge and Internet Explorer. Until the issue is resolved, please use Chrome, Firefox or Safari to log into the website and start taking advantage of the website’s new enhancements, based on Member feedback.
Hopefully you’ve logged onto the new Club Member website by now, and read in last month’s newsletter about the new Club mobile app, but did you know you can now download the app for free on your Android or Apple mobile devices?
If you haven’t already started using the new Club Member website, be sure you visit the site and create your account first. You’ll need to use your username and password from the new Club Member website to log in to the Club mobile app.
On the home screen, you’ll find a “My Trip” snapshot featuring convenient and efficient access to information that will help you make the most of your current, upcoming or future trip. If you have an upcoming trip already booked, the “My Trip” screen will display details about your reservation, activities available during your stay, dining options and special promotions available on-property and in the area.
The app also comes equipped with a Club Guide, where Club Members will find an engaging community atmosphere in which to answer questions about the resort and destination.
While on your current stay, you can also make front desk requests through the app and receive push notifications about relevant announcements, such as parties or events at the resort taking place during your stay.
With the continued release of new Club technology tools, we wanted to take some time to answer a few questions that will help you easily navigate your way, via these tools, to your next vacation.
Q. How can I add a user to the Club website?
A. It’s easy. Sign in to the new Club Member website at club.hiltongrandvacations.com, and navigate to your “Account Information” section in the top right-hand corner. Scroll down to the Invited Users section and click “Add Users.” Then, enter the email address of the user you would like to add, and click “Add User” to submit.
The user will automatically receive an email with information on how to activate his or her account and create a password. Please note: Any users you add will have full access to your online account, including the ability to make reservations in your name and use ClubPoints.
Q. Can I book my vacation online through my smartphone?
A. Yes. The new website is fully functional on mobile devices, including smartphones and tablets. Club Members can also book vacation stays through their mobile devices via the Club mobile app.
Q. Where can I find floorplans and photos of the resorts?
A. The web team recognizes the importance of these photos in enhancing your booking experience; the team is working to have new photo galleries and floor plans available for the most popular properties by the end of this year.
Q. How can I easily find the new website?
A. We suggest bookmarking the new website to your homepage. On Google Chrome and Firefox browsers, once you’ve navigated to club.hiltongrandvacations.com, simply click on the bookmark option at the top of your browser and select “Bookmark This Page.” Similarly, on Internet Explorer, visit club.hiltongrandvacations.com and then click on “Favorites” in the top menu. Select “Add to Favorites.”
Then, on each of the three browsers, you can determine whether you’d like to bookmark the website to one of your folders, as the homepage or somewhere else. Bookmarking allows you to easily access the website from both your desktop and mobile devices.
Q. How can I navigate around the website?
A. After you log in and access the dashboard, the website is divided into five sections. From left to right, the sections are listed at the top of the page and are as follows.
Please be advised that full terms and conditions regarding transactions and usage are listed on the Club website.
The chart below provides a summary of the current status of your points. Use the drop down to toggle between the different years/point types to see how they break down.
Use this link to view your HOA information and maintenance fees through the Manage Ownership section of the website.