Help

Contact Information

We are committed to providing you with excellent service and are available to assist you by different communications channels. 

Club Member Services Hours of Operation

Orlando Club Member Services Call Center:

Monday - Friday: 8:00 a.m. to midnight ET

Saturday: 8:00 a.m. to 8:00 p.m. ET

Orlando Club Membership Support:

Monday - Friday: 8:00 a.m. to 7:00 p.m. ET

Saturday: 9:00 a.m. to 6:00 p.m. ET

Asia / Pacific Club Member Services:

Monday - Friday: 9:00 a.m. to 6 p.m. SGT

Saturday: 9:00 a.m. to 1:00 p.m. SGT

Europe Club Member Services:

Monday - Friday: 9:00 a.m. to 6:00 p.m. GMT

Club Member Services

Phone NumberLocation
800-932-4482From U.S. and Canada
+65-6324-9449Asia / Pacific
+44-845-608-6385From Europe
+1 407-613-3141Worldwide

Other Club Member Services Contact Methods

Email

input@hgvc.com

Fax

407-613-3177

Mail

Hilton Grand Vacations
Club Member Services
6355 MetroWest Boulevard, Suite 180
Orlando, FL 32835

Please note: Our service offices are closed on Sunday and major U.S. holidays.

Loan Services

Please contact our Portfolio Services Department for assistance with your mortgage loan including payments, payment plans, payoffs and general assistance.

Hours of Operation:

Monday - Thursday: 8:00 a.m. to 10:00 p.m. ET

Friday: 8:00 a.m. to 8:00 p.m. ET

Hilton Grand Vacations (HGV):  

Please use the HGV contact information below if the property you own is located at a resort not listed as a GVS property in the next section.

PHONE NUMBERLOCATION
800-472-6387From U.S. and Canada
+1 407-613-3149Worldwide
HGV Email:pfoliosvc@hgvc.com

When reaching out by email, please provide: name, contract number, address, phone number, best time to call & brief description of inquiry.

Grand Vacations Services (GVS):

Please use the GVS contact information if the property you own is located at Grand Islander, Sunrise Lodge, Anderson Ocean Club, Ocean Oak, Ocean 22, Elara or Las Palmeras.

PHONE NUMBERLOCATION
877-690-1779From U.S. and Canada
+1 407-613-3789Worldwide
GVS Email:gvs@hgvc.com

When reaching out by email, please provide: name, contract number, address, phone number, best time to call & brief description of inquiry.

HOA Services

Please contact our Homeowner Association Department for assistance with your HOA account including payments, payment plans, and general assistance.

Non-European HOA Services:  

Hours of Operation:

Monday - Thursday: 8:00 a.m. to 10:00 p.m. ET

Friday: 8:00 a.m. to 8:00 p.m. ET

Please use the contact information below if the property you own is not located in Europe.

PHONE NUMBERLOCATION
888-875-4479From U.S. and Canada
+1 407-210-1088Worldwide
HOA Email:hoa@hgvc.com

When reaching out by email, please provide: name, contract number, address, phone number, best time to call & brief description of inquiry.

European HOA Services:  

Hours of Operation:

Monday - Thursday: 9:00 a.m. to 9:00 p.m. WET

Friday: 9:00 a.m. to 4:00 p.m. WET

Please use the contact information below if the property you own is located in Europe.

PHONE NUMBERLOCATION
+44 (0) 13397 53472Worldwide
+44 (0) 133397 53484Worldwide
HOA Email:hgvfinance@hgv.com

When reaching out by email, please provide: name, contract number, address, phone number, best time to call & brief description of inquiry.

Title Services

Have recent life changes resulted in a need to modify your Hilton Grand Vacations Club ownership? We have the solution for you. Grand Vacations Title can help you modify your timeshare deed(s) in case of marriage, divorce, death, adding family members or adding your timeshare to a trust.

Please note: All services are subject to fees. If you have an outstanding loan, it must be paid in full.

Hours of Operations:

Monday - Friday: 8:00 a.m. to 6:00 p.m. ET 

PHONE NUMBERLOCATION
877-764-4482From U.S. and Canada
+1 407-613-3703Worldwide
GVT Email:TitleServices@hgvc.com

When reaching out by email, please provide: name, contract number, address, phone number, best time to call & brief description of change.

Resale Services

HGV’s Resale Services department can assist you in arranging to list your interest on the resale market from among a group of brokers who will advertise for you. Or, if your interest is eligible, HGV can acquire the week from you and resell the interest through its normal sales process.

Please review our Resales FAQs document to help ensure that resale is right for you. If you decide it is, contact Resale Services by clicking the "get started" button below. Thank you. 

Get Started