January 1, 2026

Dear Members,

Happy New Year from your Club and Owner Services team at Hilton Grand Vacations! I hope you had a joyful holiday season and are looking forward to an exciting year of travel ahead.

Helping our Members experience unforgettable vacations is at the heart of everything we do. During our busiest season, our Member Experience Specialists worked diligently to help you plan your next great escape, answer your questions and take care of any outstanding payments. Your patience and understanding during this time were greatly appreciated.

Now, as you start imagining your next vacation, we hope these updates spark inspiration for the journey ahead.

Discover What’s New

Last summer, we introduced Hosted Trips and Hosted Resort Trips — premium travel experiences created exclusively for our Members. Picture yourself strolling the cobblestone streets of Provence on the French Riviera Resort Escape or exploring the untamed beauty of Alaska on the Alaskan Discovery by Land and Sea. Each journey is thoughtfully curated to deliver extraordinary moments for every type of traveler.

In addition, HGV Max Members gained access to select Bluegreen resorts — with more on the way — making it easier than ever to discover new destinations and experiences, all with the flexibility and benefits of membership.

And the best is yet to come! From our newest resorts in Kyoto and Waikiki to exclusive Member-only experiences, there’s so much to look forward to. Keep an eye on your inbox and Club Traveler newsletter so you never miss an update.

Member Resources

Whether you’re planning your next getaway, adjusting travel plans or managing payments, everything you need is at your fingertips on your Member website. Here, you can sign up for our exclusive webinar series, designed to help you get the most from your membership — from HGV Max highlights to smart booking strategies. Each session is led by our expert specialists and includes a live Q&A for personalized support. And if you ever need assistance, our dedicated team is here to help you craft your dream vacation.

Before you set off on your 2026 adventures, take a moment to review your updated rules and fee schedule, available anytime on your Member website. These resources help you maximize your membership benefits:

• Embarc/Extraordinary Escapes: Points Calendar
• Hilton Club – New York: Club Rules & Fee Schedule
• Hilton Grand Vacations Club: Club Rules & Fee Schedule
• The Club: The Club Member Directory

For a fee schedule comparison and additional new year updates, click here.

Since launching the unified Member website in April 2024, we’ve been working to make it even better. With new tools like HGV MyExplorer+ and our AI-powered chatbot, you now have instant access to personalized travel recommendations — right when you need them.

Stay Informed: Introducing Club Traveler Member Update

Many of you are familiar with our bi-monthly Club Traveler newsletter, as well as our triannual magazine of the same name. This year, we’re excited to introduce a refreshed version of the newsletter: Club Traveler Member Update. With a new look and feel, it’s designed to keep you informed about important Club updates and help you get the most out of your membership. We look forward to sharing the first issue with you later this month.

Last year, we also launched Local Picks, a video series that showcases our destinations through the eyes of local experts — our Team Members who live and work in these incredible places. Presented by Club Traveler, each episode uncovers hidden gems and favorite spots to help you make the most of every vacation.

Thank you again for being a part of the HGV family. I look forward to providing you with regular updates this year.

Adventure awaits,

Leigh Nieman
Senior Vice President, Club & Owner Services
Hilton Grand Vacations