Help


Club Members: Please sign in to the website to fully access all of the resources available to you.


Welcome to the Hilton Grand Vacations Club Navigator. The Club Navigator contains a variety of learning resources to help you make the most of your Hilton Grand Vacation's membership.

Here you'll find some mini courses that take less than 10 minutes to complete, a variety of interactive infographics, and a few static infographics, all designed to provide you with the skills and knowledge you need to manage your Hilton Grand Vacations membership.

If you have any questions or concerns, you can always contact a Club Member Services Professional at one of the phone numbers listed on the Contact page.

Your Club membership is made of up four core pillars — travel, extend, protect and share. We've taken the same approach on the Club Navigator by assigning each reference guide below under one of these pillars. Navigating your Club membership is designed to be more intuitive and seamless.




travel  extend  protect  share  other

quick ref icon Navigating your Member Website

Ever wanted to learn more about how to use and navigate your Club Member website? These guides will help you familiarize yourself with the layout of the website and provide additional tips and tricks to ensure you know how to  maximize your online experience.

 FAQ Videos

FAQ Videos: Navigating your Member Website
New to the HGV Club Website and Mobile App? We’ll get you up and running fast. 

Booking

Reference Guides



mini-course
Home Week

See what makes up your Home Week and find your Home Week on the Member site.

mini-course
Booking Your Home Week

Check out how to book your Home Week Vacation! *2019 Program updates coming soon.

mini-course
Booking Best Practices

Check out these tips from our experts for making your Hilton Grand Vacations reservations. *2019 Program updates coming soon

mini-course
Understanding Home Week & Seasons

Locate your Home Week season and match it to the season weeks at your Home Resort. *2019 Program updates coming soon

mini-course
2019 Reservation Windows

Learn about Resort Reservation Windows and check out your booking options.

Printable Reference Guides



quick ref icon Search Available Inventory
Print out our guide explaining how to search available inventory.

quick ref icon Vacation Planning Guide
Use this guide to explore the possibilities and map out your next vacation experience.

quick ref icon Vacation Planning Calendar
Simplify your travel planning, and refer to the Vacation Planning Calendar for week numbers and check-in dates.

quick ref icon Club Affiliated Resort Seasons
For your reference, provided is an at-a-glance guide to the seasons for all Club Affiliated Resorts.

FAQ Videos 



quick ref icon FAQ Videos: Booking
Learn how far out you can book your reservations and what point types you can pay with.

Fees

Reference Guides



mini-course
Fee Types

Learn about the various types of fees associated with your ownership and how HGV services your account.

mini-course
Annual Maintenance Assessment

Familiarize yourself with the format of your statement as well as any fees and taxes that make up your annual maintenance assessment.

Printable Reference Guides



quick ref icon Maintenance Fee Types
Print out our guide explaining maintenance fees.

quick ref icon Transaction Fee Types
Print out our guide explaining the different types of transaction fees.

FAQ Videos



quick ref icon FAQ Videos: Understanding Hilton Grand Vacations Maintenance Fees
What is the Hilton Grand Vacations maintenance fee for? How is the fee set?

Points

Reference Guides



mini-course
Types of Points

Check out the different types of points that you can receive as part of your HGV membership.

mini-course
Using Points

Learn the best way to use your points. *2019 Program updates coming soon.

FAQ Videos



quick ref icon FAQ Videos: Cancellation Protection
Cancellation Protection secures the return of your Points to use on another vacation in the future.

Elite

Reference Guides



mini-course
Elite Status

You're special! Check out the various levels of Elite recognition and their associated rewards.

FAQ Videos



FAQ Videos: Elite
Achieving Hilton Grand Vacations Club Elite status is quicker and easier than you might think. And once you do, the HGVC Elite status benefits start rolling in.