Help

Welcome to the Hilton Grand Vacations Club Navigator

The Club Navigator contains a variety of learning resources to help you make the most of your Hilton Grand Vacations membership.

Here you'll find some mini courses that take less than 10 minutes to complete, a variety of interactive infographics, and a few static infographics, all designed to provide you with the skills and knowledge you need to manage your Hilton Grand Vacations membership.


Mini Courses
Content 5-7 mins


Printable
Reference Guide


Quick Reference
Content 1-2 mins 


FAQ Videos
Content 1-3 mins 

Start by watching the video "Using Club Navigator" and then pick and choose your learning content based on your current needs.

If you have any questions or concerns, you can always contact a Club Member Services Professional at one of the phone numbers listed on the Contact page.

Using Club Navigator


This short video will give you a brief introduction to the Owner site and the Club Navigator.

Member Site Guide
Guide on where to find the info you need.

Ever wanted to learn more about how to use and navigate your Club Member website? These guides will help you familiarize yourself with the layout of the website and provide additional tips and tricks to ensure you how to maximize your online experience.

FAQ Videos: Navigating your
Member Website

New to the HGV Club Website and Mobile App? We’ll get you up and running fast. 

Booking

Home Week
See what makes up your Home Week and
find your Home Week on the Member site.

Booking Your Home Week
Check out how to book your Home
Week Vacation!

Booking Best Practices
Check out these tips from our experts for
making your Hilton Grand Vacations reservations.

Reservations for Family and Friends
Learn how to use your points to make a
reservation for family or friends.

Understanding Home Week & Seasons
Locate your Home Week season and match 
it to the season weeks at your Home Resort.

Booking Windows
Learn about Resort Reservation Windows
and check out your booking options.

Search Available Inventory
Print out our guide explaining how to search
available inventory.

Vacation Planning Guide
Use this guide to explore the possibilities and map out your next vacation experience.

Vacation Planning Calendar
To simplify your travel planning, please refer to the Vacation Planning Calendar for week numbers and check-in dates.

Club Affiliated Resort Seasons
For your reference, provided is an at-a-glance guide to the seasons for all Club Affiliated Resorts.

FAQ Videos: Booking
Learn how far out you can book your reservations and what point types you can pay with.

Fee Types
Learn about the various types of fees associated with your ownership and how HGV services your account.

Maintenance Fee Types
Print out our guide explaining maintenance fees.

Transaction Fee Types
Print out our guide explaining the different
types of transaction fees.

FAQ Videos: Fees
What is the Hilton Grand Vacations maintenance fee for? How is the fee set?

Types of Points 
Check out the different types of points that you
can receive as part of your HGV membership.

Using Points
Learn the best way to use your points.

infographic

Extending the Life of your Points
Extend the life of your points via HGV affiliates.

FAQ Videos: Cancellation Protection
Cancellation Protection secures the return of your Points to use on another vacation in the future.

Elite Status
You're special! Check out the various levels of
Elite recognition and their associated rewards.

FAQ Videos: Elite
Achieving Hilton Grand Vacations Club Elite status is quicker and easier than you might think. And once you do, the HGVC Elite status benefits start rolling in.